Privacy Policy
Contact Us
Effective Date: 07/05/2025
1. Introduction
RCO Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information in accordance with the Privacy Act 2020 (New Zealand).
2. Scope
This Policy applies to all personal information collected through our website (https://www.rco.co.nz/) and any related services, communications, or interactions (collectively, “Services”).
3. Definitions
“Personal Information” means information about an identifiable individual.
“Sensitive Personal Information” includes information about health, race or ethnicity, political opinions, and other information requiring heightened protection.
4. Information We Collect
4.1 Direct Collection
Contact Details: Name, email address, phone number, postal address.
Service Enquiries: Details of the services you request (e.g. building maintenance, restoration).
Billing Information: Invoicing and payment details (processed via secure third‑party gateways).
4.2 Automated Collection
Technical Data: IP address, browser type/version, device type, operating system, referral URLs, pages visited, and timestamps.
Usage Data: How you interact with our website (pages per session, clicks, error logs).
5. How We Use Your Information
We use your personal information to:
Deliver Services – Process and fulfil service requests, provide quotes, manage bookings.
Communicate – Respond to enquiries, send confirmations, updates, newsletters (with your consent).
Improve Our Services – Analyze usage patterns, enhance website functionality, develop new offerings.
Legal Compliance – Meet our legal and regulatory obligations (e.g. tax, health and safety).
Security & Risk Management – Detect and prevent fraud, unauthorized access, and other harmful activity.
6. Disclosure of Personal Information
We will not sell or rent your personal information. We may disclose it to:
Service Providers: Subcontractors, IT providers, payment processors, marketing platforms, each bound by confidentiality.
Professional Advisors: Lawyers, accountants, insurance brokers, as required for professional services.
Legal & Regulatory Authorities: Where required or permitted by law (e.g. court orders, investigations).
7. Data Retention
We retain personal information only as long as necessary for the purposes outlined in section 5, or as required by law (e.g. tax records retention). Thereafter, we securely delete or anonymise it.
8. Security Measures
We implement reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration, or disclosure. These include:
Encryption in transit (SSL/TLS) and at rest.
Access controls, unique user credentials, and regular security audits.
Staff training on privacy and data security best practices.
9. Your Rights
Under the Privacy Act 2020, you have the right to:
Access: Request a copy of your personal information we hold.
Correction: Request correction of inaccurate or incomplete information.
Erasure: Request deletion where no lawful basis for retention exists.
Object/Restrict: Object to certain processing activities (e.g. direct marketing).
To exercise any right, contact us at privacy@rco.co.nz. We will respond within 20 working days.
10. Cookies & Tracking Technologies
We use cookies and similar technologies as described in our Cookie Policy. You may manage or disable cookies through your browser settings, noting this may affect site functionality.
11. Changes to This Policy
We may update this Policy to reflect changes in our practices or legal requirements. The effective date at the top will be revised. We encourage you to review this page periodically.
12. Contact Us
For questions, complaints, or privacy-related requests:
RCO Ltd
Email: kyle@rco.co.nz
Phone: +64275514522